Food Safety

See also FDA Food Guidance Documents, Processed Food Registration, CA Dept. of Public Health, and CA Prop 65 Warning

Panda Pack Safe Food Handling

  • Food must be properly prepared, sealed, packaged (fully enclosed), and labeled.
  • You must be properly licensed, permitted, registered, or otherwise approved by the applicable government agency for the products intended for sale.
  • You must also understand you are responsible for ensuring your products and business operations comply with all applicable federal and state laws, even if not specifically described in our policies.
  • All Food products are sold in New condition.
  • Food is considered date-sensitive, so it must have an expiration date that is indelibly marked on every shippable/sellable unit and each individual/retail display unit, unless otherwise exempted.
  • All Grocery products must include product labeling in English that complies with applicable federal, state and local laws. Federal labeling requirements are available here: FDA Food Labeling and Nutrition, FDA Pet Food, and USDA Labeling/Label Approval.
  • Food must be fully enclosed and sealed in packaging suitable for shipping. Shipping must ensure food quality and safety (for example, avoids contamination, spoilage, melting, and damage).
  • Food must ship to the customer with an acceptable portion of its shelf life remaining; the expiration date cannot be removed or tampered with.
  • All Food products must be listed using the manufacturer's UPC code. For more information on UPC requirements, see Product UPCs and GTINs. 

Requirements for refrigerated food, frozen food, temperature-controlled food for quality or performance, and raw agricultural commodities

  • Refrigerated food, frozen food, and raw agricultural commodities must be fully enclosed and sealed in packaging suitable for shipping. Packaging must be designed to maintain safe product temperatures throughout delivery to the customer. Temperature thresholds are shown in the table below.
  • Food that is temperature-controlled for quality and performance must follow temperature requirements that meet quality and performance standards.
  • Raw agricultural commodities that do not have an expiration date must base acceptable remaining shelf life on product quality standards for ripeness and absence of mold/pests/contamination.

General temperature requirements are provided below as reference, however you must determine safety and quality of your products.

  • Refrigerated meat — 28-41° F
  • Refrigerated poultry — 28-41° F
  • Refrigerated fish and crustacea (crab, shrimp, lobster) — 32-41° F
  • Refrigerated processed dairy products or liquid eggs — 32-41° F
  • Refrigerated processed foods — 32-41° F
  • All refrigerated cut fruits, vegetables, and ready-to-eat fruits and vegetables — 32-41° F
  • Refrigerated shellfish (clams, mussels, scallops, oysters) — 32-45° F
  • Refrigerated shell eggs or fluid milk — 32-45° F
  • Frozen foods — 10° F
  • Whole, uncut, not ready-to-eat produce — 32-65° F
  • Bananas — 56-64° F

1) All cut fruits, vegetables, and ready-to-eat fruits and vegetables are required to be refrigerated to maintain food safety. 

2) Target temperature for this group is only provided as a guideline to ensure produce quality. You are expected to validate your chill chain and ensure compliance.

  • If transported together with produce requiring lower temperatures, those produce sensitive to low temperatures should be protected against frost with a thermal barrier (for example, with a blanket.
  • Suppliers are expected to take measures to ensure produce quality by using the most appropriate temperature during on site storage and transit to the customer (based on produce type).

3) Temperature range is based on banana pulp temperature.

Expiration date

Panda Pack considers the “sell by,” “use by,” “best by”, “best before,” and “best if used by” date equivalent to an expiration date. Even though the product may be technically fit for consumption after any of the above dates, the customer experience is highly likely to get downgraded since the quality/expected delivery of benefits would decline. 


Refers to food, beverages, nutritional, and dietary supplements and over-the-counter (non-prescription) drugs intended for human or pet consumption.


Food that is custom packaged by a supplier into quantities other than those offered by the original food manufacturer/processor that are then offered in unbranded packaging.

Both exposed foodstuffs, such as nuts, and wrapped foodstuffs, such as some candies, can be considered "bulk" if repackaged from the original manufacturer quantities. Multi-packs and supplier-created variety packs are not considered to fall under the "bulk" designation.

Raw agricultural commodity

Foods that are in the natural form in which they are grown

This includes fruits, vegetables, grains, nuts, and similar agricultural products. It does not include processed foods (for example, cooking, freezing, dehydrating, or milling). However, field and other agricultural practices such as washing, stripping outer leaves, waxing, and so on are not considered processing.

Temperature-controlled food for quality or performance

Temperature abuse results in lower quality or performance (for example, melted chocolate or a vitamin D supplement has decreased potency).

Product listing requirements

  • Any dietary or allergen-free claims (such as Organic, Kosher, Gluten-Free, Dairy-Free) must also be present on the physical product label, and any special claims must have received appropriate regulatory approvals.
  • Accurate Price Per Unit (PPU) data must be provided for all new product listings. 
  • For Food items, you are required to upload secondary images of product nutrition facts and ingredient lists that appear on the product for sale. These images must also be clearly legible.
  • Panda Pack will only allow plant products that are:
      • Permitted for sale and transport into all U.S. jurisdictions.
      • Double-packaged and sealed so it does not attract pests.
      • In compliance with Panda Pack internal standards that restricts the sale of certain products.
      • Information regarding restricted products is located in the Restricted Products Guidelines.

 Examples of prohibited plant products

  • Plants, plant products, or seeds designated by the U.S. Department of Agriculture (USDA) as “noxious” or similarly classified by applicable state or local government authorities, subject to USDA or applicable state or local government quarantines (for example, the USDA’s citrus canker quarantine or the Washington State grape virus quarantine) and Illegal plants, plant products or seeds.
  • For more information, visit the USDA’s Plant Protection and Quarantine program, the Federal and state noxious weed lists and the National Plant Board, which provides information on state plant regulations.

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